PAYMENT INFORMATION

• All payment transactions are conducted through Commonwealth Bank Payment Gateway.
• All prices are quoted in Australian dollars.
• We do not accept Diners Club or American Express; all other major credit cards are accepted. 

Please note that we DO NOT accept International Orders at this time.

If you wish to purchase items off-line please feel free to either contact us by phone or visit our store which is located at:

ZUPPS PARTS AND DISTRIBUTION CENTRE – 1032 Beaudesert Rd, Coopers Plains, QLD, 4108.
Phone: 07 3259 5000

SHIPPING INFORMATION

Australia Deliveries - Items will be dispatched within 5 Business Days

DELIVERY COSTS

Delivery costs will be added to the total at a flat charge of:

• $15 : All States and Territories within Australia

Insurance

Zupps Parts will take no responsibility for uninsured deliveries. If you have any further questions regarding insurance, shipping or GST please email us at: apparel@zupps.com.au.

REFUNDS & EXCHANGES POLICY

Zupps Parts are committed to providing its customers with excellent customer service.

• You can choose between a refund or exchange where goods are faulty, are different from a sample shown or do not do what they are supposed to.
• We do not refund on discounted stock, sale stock, swimwear or underwear under any circumstances. We will happily exchange discounted or sale stock for size or colour only.
• We are happy to exchange current season stock.

REFUNDS

Zupps Parts are committed to providing our customers with excellent customer service and refunds will be made should any item of merchandise not meet your expectations - as outlined above.  Refunds are only acceptable within 30 days of purchase with Proof of purchase to be shown.

• All products must be returned in a saleable condition as soon as possible following purchase.
• Appropriate packaging must be used to ensure that no in-transit damage occurs.
• All returns will be inspected for authenticity prior to processing for refund.
• The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes.

EXCHANGE

Should another product be required in place of that ordered and received, an exchange for a product of similar value will occur. Any differential in price will be handled via an adjustment using the customer's credit card details. Exchange can only be accepted within 30 days of purchase with Proof of purchase to be shown

• Exchanges are only acceptable within 30 days of purchase with Proof of purchase to be shown.
• All products must be returned in a saleable condition as soon as possible following purchase.
• Appropriate packaging must be used to ensure that no in-transit damage occurs.
• All returns will be inspected for authenticity prior to processing of exchange.
• The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes.

WHEN SENDING BACK ITEMS FOR REFUND OR EXCHANGE

Return of merchandise should be made via Australia Post mail only and addressed to:
Attention:  Lions Den Merchandise - Zupps Parts – 1032 Beaudesert Road, Coopers Plains, QLD, 4108.

To ensure prompt service for all customers it is important that all returns are packaged appropriately thus preventing any in-transit damage. Zupps Parts are committed to prompt processing of the return.

Please note that when requesting a refund this refund will be issued by electronic transfer. Contact Zupps Parts should you have any queries or concerns